1. Introduction

This privacy policy explains how Value Homes (N.Q.) Pty Ltd collects, uses, holds and discloses personal information collected on this website https://valuehomes.com.au and through other interactions with us. We respect your privacy and handle personal information responsibly and in accordance with applicable Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles.

2. Who We Are

Value Homes is a home building business based in Cairns, Queensland, with over 30 years of experience delivering affordable, quality homes and house and land packages to clients in Cairns and Far North Queensland.

3. What Personal Information We Collect

We may collect personal information you provide directly when you:

• Submit contact or enquiry forms on this website

• Sign up for newsletters or updates

• Request a callback or a quote

• Communicate with us by phone, email or in person

This may include your name, email address, phone number, postal address and other information you choose to provide.

We may also collect technical data (such as your IP address, device type and pages viewed) where permitted by law.

4. How We Collect Personal Information

We collect personal information:

• Directly from you when you engage with our website or communicate with us

• Automatically through cookies and analytics tools when you use our website

• From third parties where you have consented or as permitted by law

5. Purposes for Collection and Use

We collect and use personal information to:

• Respond to your enquiries and provide services you request

• Manage your requests and communicate with you

• Improve our website, services and customer experience

• Send updates, offers or marketing information with consent

• Comply with legal and regulatory obligations

6. Disclosure of Personal Information

We may disclose personal information to:

• Our employees, contractors and service providers who assist us with business operations

• Third parties where required by law or for the purpose of providing our services

• Entities located outside Australia only where necessary and with reasonable safeguards in place

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Technical and organisational measures are used to protect information consistent with industry standards.

8. Access and Correction

You may request access to personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to requests within a reasonable time and in accordance with the applicable law.

9. Complaints About Privacy

If you believe we have breached your privacy rights, you may contact us to make a privacy complaint. We will acknowledge receipt of your complaint and undertake a review. If we cannot resolve it satisfactorily, you may refer the matter to the Office of the Australian Information Commissioner.

10. Overseas Disclosure

We do not routinely disclose personal information overseas. If we do so, it will be in compliance with applicable law and we will take reasonable steps to ensure that overseas recipients protect personal information in a similar way.

11. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, measure traffic and personalise content. You can control cookies through your browser settings where applicable.

12. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be published on our website with the revised effective date.

13. Contact Us

If you have any questions about this policy, or wish to make a privacy request or complaint, please contact us at:

Value Homes (N.Q.) Pty Ltd

Phone: 07 4041 3333

Email: reception@valuehomes.com.au

Address: 144 Mulgrave Road, Cairns QLD 4870 Australia